Welcome to the official online shop of Pratesi. In these pages, you can find the official products of Pratesi, view them up close, review their features and select to ship them directly to your doorstep. We have created this virtual space to allow you to indulge in the pleasurable experience of point-and-click shopping consistent with our values. The Pratesi e-boutique has entrusted the management of our online sales, operations, technology and customer service to Zerogrey, the worldwide leader in providing e-commerce services and solutions of the highest quality for leading international companies.
If you have any requests or suggestions, please do not hesitate to contact us .
On our home page and menus, you will find links to products and their respective categories. In addition, you will find explanations on placing your order, the various payment methods that you can use to shop, the shipping methods of your merchandise, as well as instructions as to how you can eventually exchange or refund your order.
During the completion of your order, you will be requested to input personal information necessary for the shipping of your products. You will also be asked to register with the Pratesi e-boutique by inputting your email and by selecting a password to enable future access to your cart. Your personal information will be treated in strict accordance with current legislation and norms and strictly within the stated terms and conditions that you will be able to view and to accept at the time of registration.
The Pratesi e-boutique may not process orders placed by customers who do not accept the treatment of their personal information by Zerogrey Srl. No credit card data will be retained or registered by Zerogrey Srl. For more information of the strict security of your payment, please vist the "Payments" page.
Please note that sales are on selected items only. Sale items are indicated on individual product pages where the original price is displayed next to the sale price.
Once you have placed an order with the Pratesi e-boutique, you can review current and past order information by following the link "Your Orders" after logging-in with your email and the password that you selected upon registration. Once logged-in, you may review the date of your order, the products ordered, the total amount of your order, the shipping address selected and the status of the shipment. In order to review current orders in progress (that you have not yet confirmed or paid for), you can click on the "Shopping Cart" link. In order to retrieve your log-in information, please contact our Customer Service team at any time.
The design of this online shop and all the material contained within (for purely illustrative purposes: the trademarks, the logos, the HTML code, the scripts, the texts, the creative design, the images) are an integral part of the Pratesi e-boutique and are protected by Copyright. Any unauthorized use of this content, including the copying, the inclusion of and the association with content not originating within this website is not permitted and will prosecuted via the utmost legal means.
If you have any further queries regarding your online purchase, like questions about your order status, your order shipment, your refund, please contact us through our contact form or by phone - See our Customer Service phone number listed below.
We will answer your questions Monday to Friday from 9am to 5pm GMT (London).
Our online shop is open for business 24 hours a day, 7 days a week, 365 days a year.
Please note that Customer Service is closed on the following days: